All
of our Prices include Delivery -
where possible this is next working day.
Premium
Delivery services such as, Northen Ireland, AM before
noon & Saturday are available at the checkout
for an extra charge.
AM
before noon delivery £4.99
Saturday
Delivery before noon £5.99
Northen Ireland - two working day
service £17.50
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(Q) Where do you Deliver?
We offer a UK Mainland and Northern
Ireland delivery service.
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(Q) How quickly can you deliver?
We offer Next day delivery on orders
placed Monday - Thursday before 4pm (GMT). Orders
placed after 4pm on a Thursday through to 4pm on
the following Monday will be delivered on the Tuesday.
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(Q) Can you deliver on a Saturday?
We can deliver on Saturday's if your
order is placed before 4pm on the Friday before.
Saturday delivery is not Free of Charge, it costs
£5.99 and
can be selected from the delivery options drop down
box before clicking the order online button.
Saturday delivery is guaranteed before noon. Some
Depots in Northern Ireland and remote parts of Scotland
do not offer a Saturday service.
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(Q) Between which times do
you deliver?
Our
Couriers deliver between 8.30am and 5.30pm to business
addresses and between 8.30am and 5.30pm to residential
addresses, we cannot specify an actual time as the
drivers routes change daily. We can offer a Guaranteed
before noon service, it costs £4.99 and can
be selected from the delivery options drop down
box before clicking the order online button.
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(Q) What happens if the recipient
is out?
Should
the recipient be out when our courier attempts delivery,
The driver will try to deliver to a neighbour and
post a card through the letterbox advising the recipient
which neighbour they have left the parcel with.
If the parcel is unable to be left with a neighbour
the driver will post a card through the letter box
inviting the recipient to telephone our courier
to arrange either;
A
Collection from the nearest depot, which is available
the working day after the card was left.
Re-delivery
to the origonal address during normal hours 8.30am
- 5.30pm.
Any
Parcels not delivered or collected within five days
will automatically be returned to ourselves.
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(Q) Can the parcel be left
safe ie. in the porch?
As
a security measure we require a signature on receipt
of delivery, therefore we will not take instructions
from the recipient to leave the parcel safe unless
we have written authorisation from the sender.
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(Q) Can I Track my Order?
You
will be able to track your order from the moment
it leaves our distribution centre. Orders are scanned
onto vans and this is the point from which our tracker
page works. Please enter your order id number, this
will be a 7 digit number.
Our
Courier will update their tracking system from,
'Goods weighed at depot' to 'goods out for delivery'
once the parcel has been scanned by the driver who
will be delivering your order. Once your order has
been delivered, the time of delivery, signature
and name will be entered onto the system. This can
take several hours to update and for remote locations
can take upto 24 hours. We track all orders throughout
our day to prevent any delay in parcels being delivered.
If we are informed of any problems or possible delays
then we will contact you at the earliest possible
stage, orders being delivered on Fridays and Saturdays
will be updated on the following Monday.
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Wine
Gifts
Bourgeois-Diaz
Chocolates
Whisky
& Spirits
Next
Day Flowers
Wine
Crates
Tel
+44 (0) 1932 243 869 Fax +44 (0) 1932 242 869 email: info @ sparklingdirect.co.uk
